We take your privacy very
seriously. This document (“Privacy Policy”) describes what, why and how Raiz
Nutritiva (collectively “Raiz Nutritiva”, “we” or “us”) collects and uses your
personal information, how we protect it, and how you you can contact us.
Please read this Privacy Policy carefully. By
accessing our website, using any services provided by Raiz Nutritiva,
subscribing to any products and services provided by Raiz Nutritiva, submitting
any information to us, or otherwise demonstrating your agreement thereto, you
will be deemed to have accepted and agreed to terms of this Agreement. Privacy
Policy.
We reserve the right to amend, change or modify
this Privacy Policy at any time and without prior notice. Any amendments,
changes, changes or modifications will be posted on our website from time to
time.
1. Personal data
1.1. In this Privacy Policy, “Personal
Information” means any information, whether recorded in a tangible form or not,
from which the identity of an individual is apparent or can be reasonably and
directly ascertained by the person holding the information, or, when combined
with other information, would directly and certainly identify the individual .
2. Collection of personal data
We may collect your Personal Data in several
different ways. Sometimes we or our authorized representative may collect your
Personal Data from other sources.
2.1 Information we may collect directly from you:
2.1.1 Whenever you interact with Raiz Nutritiva,
you may be asked to provide us with your Personal Data. For example:
a) When you contact our customer service centers
for assistance, we may retain information about the conversation, including
your name, contact details, the product(s) you purchased, the reason you
contacted us and the advice we they gave it to you.
b) When you join one of our loyalty programs, we
may collect information relating to your use of the loyalty program and the
rewards you claim.
c) When you visit us at a public event such as a
trade show or exhibition, or participate in one of our surveys, competitions,
prize draws or seminars, we may ask for information such as your business card,
name, contact details , interests. and preferences.
d) When you use our online services, we may
receive content that you choose to upload, such as product reviews, comments,
photos and forum posts, or details of your interests and preferences that you
choose to communicate to us, e.g. when you choose the services you want to
receive.
e) When you participate in surveys and research,
we may ask you for information such as your email address and information about
you.
2.1.2 Please be careful when sending information
to us, in particular when filling out free text fields or uploading documents
and other materials. Some of our services are automated and we may not
recognize that you have accidentally provided us with incorrect or sensitive
information.
2.1.3 You are not required to provide Personal
Data. However, if you do not do so, we may not be able to provide our products
or services to you, communicate with you, or respond to your requests. You must
ensure that all Personal Data you provide to us is complete, accurate, truthful
and correct, as this may result in us being unable to provide you with the
products and services you have requested.
2.1.4 If you provide us with any Personal Data
relating to a third party (for example, information about your spouse,
children, parents and/or employees), by submitting such Personal Data to us you
represent to us that you have obtained the necessary consent from the third
party to provide us with your Personal Data.
2.2 Information we may collect from other sources:
2.2.1 We may also collect your Personal Data from
publicly available sources and third parties, including:
a) When you wish to purchase from us, we may carry
out a credit and financial check to ensure that the payment has not been made
fraudulently and that you have a suitable credit rating.
b) We may also receive information about you from
other Raiz Nutritiva group companies with whom you interact. In
particular, when you link your accounts for certain services of the group Raiz
Nutritiva.
c) When conducting business sales calls, we may
use publicly available business contact information.
d) When conducting research and development, we
may use publicly available information about you.
2.3 Information we may collect when you use Raiz
Nutritiva websites, products and services.
2.3.1 Some of our websites, online products and
online services provide Raiz Nutritiva information about your use of them,
including:
a) Details of the content you view and interact
with. For example, when you use our website, we may collect information about your
visit, such as your browser software, what pages you view, and what items you
“click” or add to your shopping cart.
b) Service, product or server logs, which contain
information about your use of our service, product or websites, such as your IP
address, browser information (including HTTP user agent strings), HTTP client
request information, and We take your privacy seriously. This document
(“Privacy Policy”) describes what, why and how Raiz Nutritiva
(collectively “Raiz Nutritiva”, “we” or “us”) collects and uses your personal
information, how we protect it, and how you you can contact us.
3. Purpose of collection, use and disclosure of
your personal information
3.1 We generally collect, use and disclose your
Personal Data for the following purposes:
3.1.1 Provision of services
We may use personal information to provide
services to you, including:
a) To provide you with a product or service you
have requested, including verifying that payment has not been made
fraudulently, delivering purchased or repaired products to you, or ensuring
that you take advantage of any applicable special offer or promotion (and
fulfill your obligations under any other agreement it may enter into with you).
b) To facilitate and process your searches and
requests for information about Raiz Nutritiva, its products and services when
you contact us.
c) Resolve complaints, respond to inquiries and
process requests.
d) Provide customer service, warranty, returns and
other after-sales services.
e) To confirm your identity when contacting us.
4. Processing of children's data
4.1 We consider any person under the age of 18 to
be a child. We do not knowingly seek or collect Personal Information from or
about children without the consent of a parent or guardian.
4.2 If we become aware that Personal Data provided
to us relates to a child without the consent of a parent or guardian, we will
make reasonable efforts to:
a) Delete this Personal Data from your files as
soon as possible.
b) Ensure, if deletion is not possible, that such
Personal Data is not further used for any purpose or disclosed to third parties.
c) Any parent or guardian who has questions
regarding our handling of personal information relating to their child should
contact us using the contact information provided at the end of this Privacy
Policy.
5. Storing your personal data
5.1 We will retain your Personal Data only for as
long as reasonably necessary for the various purposes set out in this Privacy
Policy or to otherwise comply with any applicable laws and regulations
regarding mandatory retention of certain types of information.
6. Some recipients may be located outside the
Philippines, such as Japan, Singapore, United Arab Emirates, United Kingdom, United
States of America, India and China. We use a variety of legal mechanisms,
including data sharing agreements, to ensure an adequate level of protection
for your Personal Data.
7. Cookies, web beacons and embedded scripts.
7.1 To improve our services to you, we sometimes
use automatic tracking devices such as cookies. A cookie is a small amount of
data that our web server sends to your web browser when you visit certain parts
of our website, the purpose of which is to help us understand your interest in
our website. We may use cookies to personalize the content, recommendations,
advertisements and communications delivered to you so that they are more
relevant to you and your interests. For example, you may see an advertisement
for a product you recently viewed on our site. Please note that cookies do not
personally identify users, although they do identify a user's browser. You can
always disable the saving of cookies on your computer by changing your browser
settings. However, disabling cookies may limit your use of our features and
services and, in some cases, may mean that we may not be able to provide you
with the services or parts of the services that you have requested. Some of our
business partners whose content is included or linked to on the website may
also use cookies. However, we have no access or control over these cookies or
websites.
7.2 A “web beacon” (also known as an image tag,
pixel tag, clear GIF, or web bug) is a small piece of code used to collect
advertising data, such as counting page views, promotion views, or responses to
advertisements. Web beacons or similar technologies may be used for a variety
of purposes, including, but not limited to, counting visitors to our websites
and tracking how users navigate our websites.
7.3 “Embedded Script” is software code designed to
collect information about your interactions with our websites, such as the
links you click on. The code is temporarily downloaded to your device from our
server or from a third party service provider, is active only while you are
connected to our websites, and is then deactivated or deleted.